Terms and Conditions 

 

At Daily Fresh, we are committed to delivering the freshest and highest quality fruits and vegetables to our valued customers. However, we understand that in certain circumstances, issues may arise with your online delivery. To ensure your satisfaction, we have established a comprehensive refund and exchange policy as follows:

 

Quality Guarantee:

We take pride in sourcing only the freshest produce and ensuring that it reaches you in excellent condition. If you receive any fruits or vegetables that do not meet our quality standards, please contact our customer support team immediately.

 

Damaged or Defective Items:

In the rare event that your order arrives with damaged or defective items, please take a photo as evidence and reach out to our customer support within 24 hours of delivery. We will promptly arrange for a replacement or issue a refund for the affected items.

 

Order Discrepancies:

If there are any discrepancies with your order, such as missing items or incorrect quantities, please notify us within 24 hours of delivery. Our team will quickly investigate the issue and rectify it accordingly.

 

Order Cancellation:

You can request to cancel your order before it is dispatched for delivery. However, once the delivery process has begun, we regret that we won’t be able to cancel the order.

 

Refund Process:

If your refund request is approved, we will initiate the refund using the original payment method within a reasonable timeframe.

Exchange Process:

For items eligible for exchange, our customer support team will guide you through the process. We will arrange for the pickup of the incorrect or damaged items and deliver the replacement as quickly as possible.

 

24-Hour Return and Exchange Policy:

For health and safety reasons, we do not accept returns or exchanges of fresh fruits and vegetables after 24 hours from the time of delivery. We strongly recommend inspecting your order upon receipt and notifying us immediately if there are any issues.

 

Non-Acceptance of Used or Cut Items:

To maintain the freshness and quality of our products, we do not accept returns or exchanges of any used or cut fruits and vegetables.

 

Please be aware that all refund and exchange requests are subject to our assessment and verification to ensure the validity of the claim. We kindly request your cooperation in providing any necessary information and evidence to support your request.

 

If you encounter any issues with your online delivery or have any questions regarding our refund and exchange policy, please do not hesitate to contact our customer support team at customercare@dailyfresh.ae. Your satisfaction is our top priority, and we will do our best to resolve any concerns you may have.